FREQUENTLY ASKED QUESTIONS
Do cookies mean I could get cold calls or junk mail?
Do cookies compromise my security when using your website?
The cookies we use are completely safe and secure. In fact, they are used purely to provide essential functionality which allow you to browse the website.
WHAT ARE COOKIES?
HOW COOKIES MAKE OUR WEBSITE SAFER AND EASIER TO USE
Cookies can allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in. We use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.
When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Tickets Land is not responsible or liable for their privacy practises.
Cookie Name: TL_SessionId
A session cookie is created by our system to differentiate between each individual customer on any particular website on that platform. These cookies tend to expire after a set time (typically 15 minutes of user incativity) or when the browser is closed, and then cannot be re-used. This cookie is used to identify the customer session.
Cookie Name: RememberMe
This cookie remembers the customer’s email address or user ID to speed up logging in on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit on future visits - if the customer has selected the “Remember Me” option when logging in during a previous visit AND a particular config file setting is activated.
Cookie Name: cart
This cookie is used to retain a customer’s cart details throughout the length of the session.
Cookie Name: partner
This cookie is used to store the partners referral code to use in our affiliate program.
GOOGLE ANALYTICS COOKIES
We use the default configuration of Google Analytics for measuring site statistics. For more details, visit this page on Google's developer site.
THIRD PARTY PIXEL TRACKING
From time to time Productions ask us to place a pixel on the confirmation page. If you purchase a ticket from us then information directly related to your purchase may be shared with the producer of the show. However, no personal information will ever be shared through this tracking.